What type of customer are you? Have you ever thought about how a customer service
employee views you as a customer? I have worked, on and off, in the food and beverage
industry for fifteen years and I have seen many different customers along with their many
different problems. Although the customers and problems may differ, the types of
customers in a restaurant setting can be categorized into four main groups.
The first group is the demanding customers. They want everything right now and are
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…showed last 85 words of 549 total…to eat as opposed to asking them while the order is
being taken. They understand that when they need ketchup, drink refills and napkins, that
asking for these all at once is time efficient. These perfect customers usually become
regular customers and, therefore, receive better service.
So, the next time you are sitting in that dark corner getting ready to take a bite into
your crunchy cold sandwich, think about what type of customer you will become in the
eyes of the customer service employee.
