Outsourcing to India: A Customer Service Persepective
Title: Outsourcing to India: A Customer Service Persepective Category:Science & Technology / Computers and Cybernetics Details: Words: 2569 | Pages: 10.9 (approximately 235 words/page)
Outsourcing to India: A Customer Service Persepective
1.0 Introduction
The key to a company's success is good customer service. Regardless of whichever industry one is a part of, customer care is of utmost importance. An increasing number of organizations are realizing that with growing competition, new technological innovations and constantly improving services and products, consumers are being pulled in different directions. It is vital to ensure that customer loyalty programs are an integral part of an organization. Acquiring new customers is important, but holding on to existing customers is crucial. After all if …showed first 85 words of 2569 total…
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…showed last 85 words of 2569 total…the Relationship between a Global Outsourcing Company and its Global IT Service Supplier," IEEE Computer Society Press, http://csdl.computer.org/comp/ proceedings/hicss/2002/1435/08/14350231.pdf.
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