Banking

Relationship Banking 1 Presentation #1 Group #9 Customer Service Representative Of The Future “Think your customers are satisfied? Think again!” Customer service is international. It has no borders and moves around the world with the greatest of ease. This is why it is useful to examine global trends, to determine future outcomes. By making services comfortable, and fulfilling the customers every financial need, certain steps must be taken to insure that a C.S.R.’s ability, is …

…be passed on from associate to associate.  Customers need for “instant gratification”.  The efficiency in which business is transacted and processed.  Less need for management, due to the impressive leadership skills of the future C.S.R. Bibliography  Customer Service Review. Website, www.csr.co.za/  Canada Trust. Website, www.canadatrust.ca/  Toronto Dominion #1036, TD Branch.  Relationship Banking: The communication process 1. Walt E. McDayter. Group Members: Sharon Sumere, Ryan King, Srenten Vukadinovic, Paul Phillips an