CV WRITING

"Customer Service, Dead of Alive?" By: V. Rose E-mail: valorie@nwlink.com "Customer Service, Dead of Alive?" Is customer service dead or alive? My career experience has been primarily in residential property management, where I have had extensive training in customer service. As a result, I have higher professional expectations for those whose job it is to deal with me as a consumer. In the past two weeks certain events lead me to believe that …

…give us the illusion that it is alive, but my experience is otherwise. They have a monopoly that puts Bill Gates' Microsoft to shame. Having no choice in your service provider has brought about the death of service. Thankfully, I can end this essay on a happy note. During a wonderful conversation with a customer service representative of a manufacturer of fax machines, my concept of service was resuscitated. Everyone needs a "Brother." ------------------------------------------------------------------------ **Bibliography**