Communication skills required, to best manage challenging behaviour, in the social care setting.

Communication skills are vital in the effective management of challenging behaviour, and also generally in all social care settings. Communication is a two way process where feelings, thoughts, information and ideas, are not only sent but can be received as well. Every care worker and client is an individual, therefore each has there own individual style of communication and interpersonal skills. Each has to learn how communicate effectively as one, so they can understand each …

…in a social care setting. The person is not doing this on purpose and is probably even more frustrated than you. Your calmness and patience will help create a caring atmosphere that will encourage the person to keep trying. Explore the communication process and understand its key components ·Analyse how their own behaviour impacts on others ·Understand the influence of non-verbal communication ·Explore the positive use of gestures and body language particularly in difficult situations