Customer Care Improvemnet

Following the article in the Standard Newspaper dated 8/07/1998 on “Customer Care Improvement by Robert L Fousler (MD) Consultant s for Effective Training, I am in total agreement with him concerning the points that he has put forth concerning Customer Care within business organizations. Customer Care is an important point in management and should be carried out by any manager within any business organization irrespective of what departments he is directly of indirectly in charge of. …

…of promoting the training is to have an incentive to bolster the training that has been carried out. An example would be to give gifts or rewards to those who improve the most in the service they give to both internal and external customers. Under Evaluation, he says that it is not easy to quantify but one good approach would be to do a “Before” and “After” survey of the complaints received from External customers.