E-Commerce (INF6003) Coursework Assignment

E-Commerce (INF6003) Coursework Assignment EXECUTIVE SUMMARY As a highly successful luxury department store, Victoria currently retail through a single exclusive store in Piccadilly. Recently these revenue streams have been badly affected by the terrorist attacks of September the 11th; as a result this report has been commissioned by the Managing Director, Tom Brown, to investigate e-commerce as an opportunity to pursue future growth A commitment to exploring new business opportunities is laid out in our …

…the most competitive on price and customer service seems to far outclass any of the more expensive stores above. Victoria could potentially take this customer service and deliver it in the premium operators online sector. Delivery Details Delivery ChargeDelivery TimeReturns PolicyOutside UK? £3.95 £6.95 £14.95 for large or heavy items7 day Next day 14 dayWill refund price and delivery charge if item is returned in saleable (excludes certain items) condition within 28 days APPENDIX V: Examples of Victoria's product range: