TQM

There are many shipping, packaging, and delivery services throughout the global business community, however there are none that have developed the reputation of the master brand other than the United Parcel Service. There are few people that are not familiar with the big brown truck or the plain brown uniforms worn by the UPS employees. Fortune magazine selected UPS as “America’s Most Admired” transportation company for the 17th consecutive year. They have been able …

…that is when UPS wants that package delivered. “UPS has a long standing commitment to employees demonstrated by its effective promotion from within policy, first name basis communication style, and open door policy. Over the years UPSers have been guided by the same values of integrity, decency, their belief in serving the best interest their people, their customers, their communities, and their shareholders have resulted in commitment, dedication, and loyalty.” (Inside UPS, Aug, 2000) ------------------------------------------------------------------------ **Bibliography**