Using Conflict for organisational benefit

à An overview à Conflict is the gadfly of thought. It stirs us to observation and memory. It instigates invention. It shocks us out of sheeplike passivity, and sets us at noting and contriving ...Conflict is a "sine qua non" of reflection and ingenuity. --John Dewey It has been said that the Chinese symbol for conflict is a combination of the symbols for "opportunity" and "danger." This suggests that, at least in the Chinese culture, conflict includes …

…and of literature. What a pitiful impoverishment of the complexity of both! -- Ursula K. Le Guin There are four critical, interrelated aspects to managing conflict in organizations: 1. Value diversity and confront differences. 2. Seek mutual benefits and unite behind cooperative goals. 3. Empower employees to feel confident and skillful. 4. Take stock to reward success and learn from mistakes. Value Diversity There is no more certain sign of a narrow mind, of stupidity, and of arrogance, than