Case Study: Inter-City Manufacturing, Inc.

Q1) The technique which increased Rich Langston's communication effectiveness is open-door policy. Rich Langston believed an open-door policy can facilitate upward communication. An open-door policy is a new trend within large corporations. This policy is one that allows communication to take place from the bottom of organization to its top. It means that employees are allowed to go to their supervisors, their supervisor's boss, or even the President and Board of Directors, with a problem …

…they are familiar. Problems also arise when the manager is implicated in the employee's grievance. The open-door policy has been criticized as potentially leading to employees feeling reluctant to confront their supervisor or manager on their own. In particular, employees have reported reluctance to raise claims due to a fear of reprisal, especially if using the open-door policy to bypass their own supervisor or manager. Therefore, many employees are reluctant to use the open-door policy.