Case Study on Xerox's Downfall and understanding a sequence of leadership misjudgments in the upper management

Introduction - The Start To A Downfall As Xerox's stock has been plunging up and down the last few months, the search for a guilty party is on. Many have pointed an accusing finger at the company's inability to invoice customers correctly. So why would Xerox one of the most respected corporations and an acknowledged IT leader - be hurt by something so ordinary? The answer can be found in understanding a sequence of leadership …

…special/pages/0,10911,1726,00.html Xerox - Special Coverage Xerox Corp. reports Q3 revenue of $3.8 billion By TODD R. WEISS OCTOBER 23, 2002 Content Type: Story Source: Computerworld Xerox accounting methods under investigation By TODD R. WEISS SEPTEMBER 24, 2002 Content Type: Story Source: Computerworld Update: Xerox reduces 1997-2001 income by $1.4 billion By Sam Costello, IDG News Service JUNE 28, 2002 Content Type: Story Source: Computerworld The Inside Story of the management fiasco at XEROX Business Week European Edition/March 5, 2001 www.XEROX.com