Change Management - WIU

Lewin's Three-Step Model The approach I would use is Lewin's Three-Step Model. The status quo seems obvious; the ER nurses and the floor nurses are comfortable doing what they know how to do best. Using Lewin's approach this status quo needs must change. Education and communication would help "unfreeze" each group. A combination of directing the behavior away from the behavior and remove the restraining forces (those who oppose the change). Movement would begin with …

…An ER nurse who normally works the graveyard might be given the opportunity to work a few day shifts. Similarly, nurses who work day shifts may be offered to work some graveyard shifts when things are a little more sedate. If this is a pilot program (as I understand it to be) maybe a group dinner to celebrate the successful completion of the program would also be in order. References: Robbins, S. (2005). Organizational behavior, 11 Ed.