Conflict management case study

EXECUTIVE SUMMARY The aim of this report was to analyse the different type of conflicts occurring at my workplace and to provide a solution plan for them. Understanding the nature and identifying the type of the conflict is essential to managing it. There are issue based or substantive and emotional based or personalized conflicts. We can make a difference between constructuve and destructive ones. Issue based constructive conflicts can drive the organization for development, but …

…After this report, I had to recognise that the way of communication between the group and me was the main problem. In several cases I did not see the real sources of problems, and tried to heal the surface. The theoretical and practical methods in this material were very useful to establish the healthy, open climate of the workgroup, which helped the easy express of feelings for the members and myself. V.APPENDIX Organization Chart