Customer Driven Quality Paper

This paper will explain the value of quality in relationship to customer satisfaction within 4 different industries (manufacturing, service, non-profit and government). Provide a description of customer driven quality and asset the importance of participatory management as it relates to quality. Also provide a matrix comparing the commonalties and differences in quality among the organizations. Manufacturing Quality service first arrives with the manufacturing of a product. Quality is defined as a state associated with products, services, …

…as a process that crosses manufacturing and service departments. In conclusion the bottom line as far as quality is concerned, is a satisfied customer or end user. Within a business, certain organizations are responsible for setting customer expectations, typically marketing, sales, and support. Other organizations, such as software development and professional services, are in charge of fulfilling expectations. The essence of customer-driven quality ultimately boils down to all of these organizations working together to meet