Customer-Driven Quality Paper: Accenture Business Services for Utilities

I.<Tab/>Introduction In the global business world, there is business to customer types of organizations and business-to-business organizations. Accenture is a global consulting company who provides professional consultation to their clients on service quality improvement. Accenture has recently developed a new organization called Accenture Business Services for Utilities (ABS-U) is an outsourcing company that provides utilities with call centre capabilities. BC Hydro recently outsourced its call center department to ABS-U. …

…to participate with process improvements to meet and exceed their client's expectations. References <Tab/>Accenture Business Service for Utilities. (2003). Code of Ethics. http://absu.accenture.com/about/pdfs/corp_codeofethics.pdf BC Hydro and Accenture Agreement Designed to Save $250 Million in Costs. (2003). http://www.bchydro.com/news/2003/feb/release4622.html BC Hydro and Accenture Plan to Offer Services to Utilities Throughout North America. (2002). http://www.bchydro.com/news/2002/jul/release3205.html