Customers

What type of customer are you? Have you ever thought about how a customer service employee views you as a customer? I have worked, on and off, in the food and beverage industry for fifteen years and I have seen many different customers along with their many different problems. Although the customers and problems may differ, the types of customers in a restaurant setting can be categorized into four main groups. The first group is …

…is being taken. They understand that when they need ketchup, drink refills and napkins, that asking for these all at once is time efficient. These perfect customers usually become regular customers and, therefore, receive better service. So, the next time you are sitting in that dark corner getting ready to take a bite into your crunchy cold sandwich, think about what type of customer you will become in the eyes of the customer service employee.