Employee motivation in Call center

Abstract This is a case study about the Topinhar Call Centre, in which three management literatures are studied to analyse and develop the problems in the Topinhar Call Centre. In this case study, the performance can be considered as a function of ability and motivation. As a result, the importance of employee motivation is recognised, and the factors about the motivation are addressed. Finally, some recommendations for overcoming the problems at the call centre are …

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