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Empowerment
Date Submitted: 10/01/2004 17:16:22
Length: 12 pages (3263 words)
Views: 183714
INTRODUCTION: We live in an organizational word. Organizations of one form or another are a necessary part of our society ans serves many important needs. "Organisations can be seen as a group of people working together to attain common goals. It includes routines behaviour, norms, dominant values and a feeling of climate conveyed with a purpose and function of culture to help foster internal integration" (Sims et al,2001) "Organizational behaviour is concerned with the study …
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…others improves workplace quality" Business Press Vol 11 No 22 (1998) -Potochny .D.K "employee empowerment: key to efficient customer service" Nation's restaurant news. Vol 32 No 32 (1998) -Honold.L "empowerment in organizations" Vol 5 No 1 ,pp 54-60 , university press, (1997) -Raltson.G "first- time clients whose complaints are heard are friends for life" Business first-colombus Vol 15 No 36 (1999) -Cook.S & Macauley.S "empowerment Customer Service, empowerment in organizations" Vol 5 No1 (1997) -Dobbs, John.H (1993) " the empowerment environment" Training and development. February: 55-57
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