How Experts Systems are used in the Business context

Expert systems are developed to emulate experts in specific problem domain. They are also used to automate decisions in repetitive environments. The area of expert systems is a branch of artificial intelligence where computer systems are produced to simulate the abilities of the human brain. The intention of an expert system is to computerise the expertise of individuals with certain skills. The expertise can be preserved and improved, and the system may even replace the …

…the development of applications and reduce the amount of time required. Compared to decision support systems, expert systems are meant to replace human decision making. Decision support systems are used to cope with an unstructured environment involving specific decisions, and need to be flexible in order to respond to changing environments. Expert systems are used for repetitive tasks, and can make the decisions based on the situation given by following the rules used by humans.