How to communicate effectively.

"This is the beginning of a learning experience we have chosen to share. We can waste it or we can capitalize on it. But, it is important because of what we are exchanging for it. When this experience is over, the time will be gone forever, leaving something in its place that we have traded for it. Together we can gain, not lose and succeed...not fail. And we shall not regret the price we …

…are more likely to focus on the cognitive aspects of the resident's message. (i.e. emphasize situations, ideas, objects, and persons). Examples: Student: "I wish I had studied for that test. I think I would have gotten a better grade" Staff: "you think studying for your exam might have improved your grade." Student: "I went back to student health services and they said I am fine." Staff: "They gave you a clean bill of health."