ISO 9000

W. Edwards Deming, the quality control expert, wrote a very interesting book in the 1950s, entitled Out of the Crisis. In this book, Deming wrote a formula to show how quality improvement results in a chain reaction: Improve quality>>costs decrease (less rework, fewer delays)>>productivity improves>>capture the market with better quality and lower prices>>stay in business&…

…benefits of a Just-In-Time inventory system, which is used by most corporations today. The other section described the Total Quality Management (TQM) system, which is all-inclusive of the information that I have described in the preceding paragraphs. I would recommend this article to future MSSL students. I think it is very relevant to the study of Strategic Leadership. In fact, I would recommend the reading of Deming's work to anyone studying business or leadership principles.