Implementing Change in the Public Sector Information Technology and Business Transformation

Keywords Business Process Reengineering, Information Technology, Public Sector, Organisational Change, Modernising Government. Abstract Public sector organisations in the United Kingdom are increasingly turning to information technology (IT) to comply with central governments modernising government agenda. There is however a need to ensure that the implementation of major IT systems are not seen as an end in themselves but the means to an end of achieving major improvements in performance. This paper proposes that although IT …

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