Individual differences

ROBERT PRINCETON AT FALLS VIDEO *** I-<Tab/>CASE SUMMARY Robert Princeton was hired to work as assistant manager at Falls Video, a family business owned by the Valencia family. Being an enthusiastic new graduate, Princeton raised many proposals to his boss with the hope of improving staff skills in serving the customers. As a result of this, his boss, Mario and Momma Valencia were furious and insisted that Princeton should only …

…not a good place for him to pursue his ambition. And even when Robert had to walk, he might have walked without much frustration as he actually did. Although conflicts between the two guys of almost opposite personalities were unavoidable, they could have been less serious if the two had tried to learn of other's culture and appreciate it. Personality is difficult to change, but the diversity management competency is something under control and achievable.