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Information Systems Introducing
Date Submitted: 09/11/2004 11:11:11
Length: 10 pages (2736 words)
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…power of technology in business selling: call centres, Journal of Business and Industrial Marketing, 12(3/4), pages 225 - 235 REID C., THOMSON J., WALLACE-SMITH J., 1998, Impact of information on corporate decision making: the UK banking sector, Library Management, 19(2), pages 86 - 109. WEEVER P., 1996, Millions answer the call to switch to 24 hour by telephone" The Times, 26 December. ZHU F. X, WYMER W., CHEN I., 2002, IT-based services ands service quality in consumer banking, International Journal of Service Industry Management, 13(1), pages 69-90
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