Managing Customer Service

Table of Contents Part A Develop a customer service plan Quality customer service<Tab/><Tab/>2 Why customer service plan?<Tab/><Tab/>2 The planning<Tab/><Tab/><Tab/><Tab/>3 Goals/mission statement<Tab/><Tab/>3 Customer needs&…

…benchmarking measure, it means that a problem has existed so we can rectify them. Secondly, we can compare benchmarking measures with other department in our own organisation. If the other department has the minimum number of customer complaints, we can study and adopts its service methods. Thirdly, benchmarking allows us to compare the performance of our organisation with other organisation. We can compare our own performance with the world leader's performance in the same industry.