Maybelline

1.0 Introduction Companies are beginning to use the Internet for customer service. Having product descriptions, technical support and order status information online not only saves money by freeing up a company's own customer service staff to handle more complicated questions and manage customer relations, it can also lead to more satisfied customers. This report will cover the implementation of this newborn technology for Maybelline Company. Its URL is http://www.maybelline.com/us 1.1 Background Maybelline is …

…should hold an implication that women should enrich themselves with more knowledge while keeping up their attractive appearance; however, this site fails to do so. It needs to cover more information about how to become a woman filled with wisdom, how to be confident and self-reliant and turning into a real forum for women. Although this is an American based site, it could have more faces from diverse cultures and customs to suit its melting-pot-characteristic.