Motivation in the service industry

Nearly everyone makes an impression on someone else every day of his life. At the same time, nearly everyone is forming an impression of someone else. It happens in private life, in business, in offices, on farms, in schools, in government-wherever people are involved with people. It happens both unconsciously and consciously, and with a purpose. There is no end to the process. You, as a manager in the service industries such as the hotel, …

…and rewarded accordingly will multiply this value in guest satisfaction and profits. Implementing these suggestions in no way implies lack of leadership. In fact, such procedures actually increase leadership ability. Each employee is invited to assist management and is expected to participate in plans and discussions. Thus, management and employees have similar responsibility in maintaining good leadership. By following these recommendations, the manager can build a better management team and strengthen his position as leader.