Operations Management: Quadruples Restaurant Case

Can these kinds of customer response data be obtained reliably, systematically, and cheaply enough for a restaurant? If so, how? <Tab/>This type of data could be gotten by adding survey questions to a receipt given to a customer with a few questions relating to the Pareto chart (Ex B). This can also be done by observation of host (ess) when times are not busy noting customers body language. Also managers …

…a high motivator. Show that you are going to make changes to better both the customer and the staff to make the workplace an environment where information is freely shared and solutions can be brought "in house" before going for outside the restaurant (i.e. corporate). Most importantly market each improvement, boast to your staff about how quickly problems are resolved, make your restaurant the one others are trying to benchmark for your best practices.