Organizational Structure and Process Design: A case Study on Maruti Suzuki

Introduction Maruti Udyog Limited is a subsidiary of Suzuki Motor Corporation, the largest manufacturer of mini passenger vehicles in Japan in terms of sales volumes. Suzuki was also the eleventh largest vehicle manufacturer in the world and the fourth largest manufacturer in Japan in terms of worldwide sales volumes in 2000. Maruti was ranked twentieth in terms of worldwide sales volumes amongst vehicle manufacturers, and has been the largest passenger car manufacturer in India. In fiscal 2002, …

…What changes do you see in your employees after the training period? ?Are there any stories, rites etc in Maruti that enable employees to bond together? ?How adaptive is the corporate culture of Maruti? ?MUL has incorporated Suzuki?s Kaizen culture. How did you alter your decision-making process to facilitate this culture? How did Kaizen culture affect the working style of the employees? ?How have your incentive and appraisal systems affected the culture of Maruti?