Portman Hotel and the management of change

Wanted accomplishments of the PV system: Portman's PV system was designed to attract customers and highly qualified employees. It thus aimed at: Innovating on the hospitality market through the following elements. Ensuring a new level of service among American luxury hotels by implementing standards close to the Asian ones. Building a company that would provide high quality at affordable rates which would make the hotel more interesting to customers than the competitors' ones. Defining a …

…PVs problems and more reactive Stakeholders' opinion PVs Job more rewarding in terms of responsibility and compensation More communication: the tasks will be better described and they will have easier access to managers Supervisors Will have clear grid to review their staff Will have more regular contacts with management to deal with issues Managers Will have less tension inside the hotel, less Unions pressure Will have more operational problems to solve and less human resources