Project Proposal for a new computer system at a bank...Customer Assist and how the company will improve.

Project Proposal <Tab/>Malone Savings and Loan Association is a family owned and operated financial establishment. We employ approximately 200 associates and service over 30,000 customers. In order to maintain a competitive edge with the larger financial institutions, the management has decided to implement a "Star" customer rewards program. This program will enable the associate and sales people to quickly identify customers whose financial status and responsibility may benefit from additional services provided …

…is that the business determines project proposal. Thus, curriculum and instruction decisions must be the driving force behind the selection and purchase of software and hardware solutions, while administrative business requirements determine those hardware and software decisions. Both areas of the organization should share a common infrastructure. While most decisions reside appropriately with the management, technology-related decisions must be guided by a centralized decision making process to facilitate the technical and administrative support of technology.