Quality Management

Contents 1- Definition of Quality ----------------------------------------------------------- 3 1.1.1. Benefits of Quality-------------------------------------------------------4 1.1.2. Requirements of Quality-------------------------------------------------4 2- Definition of Competitive advantage----------------------------------------- 5 3- Laserco Case Study---------------------------------------------------------------8 4- Competitive advantage US versus Japan------------------------------------- 13 5- Definition of Six Sigma -------------------------------------------------------- 14 5.1 Case Example of GE---------------------------------------------------------14 6- Criteria of sustainable competitive advantage------------------------------- -16 7- Conclusion------------------------------------------------------------------------ 18 8- References---------------------------------------------------------------------------19 9 -Bibliography ------------------------------------------------------------------------20 10 Appendixes--------------------------------------------------------------------------21 10.1 TQM at HSBC 10.2 ISO/TS 16949:2002 Updated 10.3 Is TQM enough for Competitive advantage 10.4 Case studies involving implementation of ISO 9000 QUALITY GIVES COMPETITIVE ADVANTAGE TO AN …

…and the evidence of planning should be documented procedures which can be independently verified. It is a method which, if successfully applied, will control output. Deming, by contrast, taught the Japanese to manage their organisations as systems and to continuously improve performance by managing and reducing variation. It is a body of knowledge beyond the experience of the army of what Tom Peters called 'the procedures merchants'. Source: http://elsmar.com/iso/iso9000_cases.html