Record a workplace or any scenario in which you were involved and which relates especially to communication models and approaches, and non-verbal communication you have learnt in class.

The aim of this assignment was to analyze the one of conflicts occurring at my workplace and to provide a solution plan for it. Understanding the nature and identifying the type of the conflict is essential to managing it. There is issue based or substantive and emotional based or personalized conflicts. We can make a difference between constructive and destructive ones. Issue based constructive conflicts can drive the organization for development, but emotion based destructive …

…Skills Approach, 2nd edn, Allyn &Bacon, America. [3] Gamble, TK & Gamble, M 2002, Communication works, 7th, edn, McGraw-Hill, New York, America. [4] Roy, JL, David, MS, John, WM & Bruce, B 2003, Negotiation: Readings, Exercises, and Cases, 4th edn, McGraw-Hill/Irwin, New York, America. [5] Scott, GG 2000, Work with me! Resolving Everyday Conflict in Your Organization, Applied Gale Group, viewed 6 Mar. 2004, <http://www.findarticles.com/cf_dls/m3495/7_45/63846248/p1/article.jhtml>.