Six Sigma

Six Sigma is defined as a statistical term that refers to 3.4 defects only per million processes undertaken by, or products made by, a company. This focus on product quality leads to lowered costs of operation for the company. Lower costs ultimately lead to higher profit margins. Six Sigma is the benchmark-Four Sigma is average. A successful Six Sigma program must start with the CEO of a corporation. The CEO must express their personal vision, provide …

…quality and process improvement. The Baldrige award also builds upon the very same framework. I would recommend reading this article to future MSSL students. Six Sigma is being used by more and more corporation each year. Any business student will need to have an understanding of this process because they may find themselves working for a company that is using the methodology. I think Six Sigma is very relevant to the study of Strategic Leadership.