Tasti Fresh Sales Mangement and Human Resources Issues, Characters: Laurel and Curt

1. Should Laurel confront Curt? Why or why not? If so, how should she handle the situation? Before confronting Curt, Laurel should conduct her own investigation and clarify Curt's behavior, get details and take notes. I would suggest Laurel get together with Curt and travel with him on a few meetings and/or presentations. Laurel can say she's just taking the opportunity to evaluate sales performance or that she just wants to get out of the …

…changes her management process; she needs to realize people adjust to change at different rates. Once she begins interacting with employees on a one-to-one basis, she will build rapport and trust, which will help her understand her employees, what drives them and possible causes of stress. References: Ingram, Thomas N. and Raymond W. LaForge and Ramon A. Avila and Charles H. Schwepker Jr and Michael R. Williams. (2004) Sales Management: Analysis and Decision Making. Mason: Thomson-SouthWestern.