The need to assess management style, the significance of feedback, the role of good communication and the need to minimise harmful conflict.

Introduction: Most organisations recognise that in today's business climate, survival depends upon workforce capability and specifically, the quality of leadership and management. This places emphasis on key leadership and management qualities and the need for organisations to be highly proactive identifying and developing their leadership talent. It is also essential that the individual managers can identify their individual abilities and limitations as well as those of their colleagues. In order to do this they must …

…not embrace then at least acknowledge and inspect alternative strategies. It has highlighted developmental areas that I had not previously considered and has given me a basis on which to build my personal development plan and has assisted me in setting personal objectives. Furthermore I have reflected on previous work based situations, particularly ones involving conflict and have analysed my justifications for my actions at the time and explored alternative solutions I could have utilised.