Total Quality Management,

1.0 INTRODUCTION: For organization to be effective it should manage its way of doing things by systemizing it based on Management standards, these standard are called TQM (Total Quality management). These standards make sure about everything and everyone in whole organization. TQM is a management philosophy that seeks to: Improve the organization effectiveness, flexibility competitiveness and profitability. Provide a non-threatening work climate where employees can maximize their contribution. All organization strive to systematically manage the improvement …

…uml;<Tab/>http://cipd.aramco.com.sa/TQM_Home.htm ¨<Tab/>Barry, T 'Managing the Total Quality Transformation' McGraw-Hill USA, 1991 ¨<Tab/>Flood, R 'Beyond TQM' Department of Management System and Science, University of Hull, UK 1993 ¨<Tab/>Slack.N, Chambers.S & Johnston.R 'Operation Management' 3rd edition Prentice Hall 2001