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What do you understand by the Concept of Quality
Date Submitted: 07/29/2004 15:09:16
Length: 12 pages (3318 words)
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…Total Quality, Success Through People (Second Edition), London, British Library Cataloguing in Publication Dale, G.B (1994) Managing Quality (Second Edition), Hertfordshire, Prentice Hall Dean, W.J and Evans, R.J (1994) Total Quality, United States, West Publishing Company Internet: http://dtiinfo 1.dti.gov.uk/mbp/bpgt/m9ja00001/m9ja000011.html Oakland, S.J (1995) Total Quality Management, Oxford, Butterworth Heinemann Owen, B (1995) Perfect Quality, London, Arrow Books Price, F (1994) Right First Time, Aldershort: Hants, Gower Publishing
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