Work in a Socially Diverse Environment - MEMO

MEMO DATE:<Tab/>26/04/2007 TO:<Tab/>ALL STAFF FROM:<Tab/>JO BLOW SUBJECT:<Tab/>SOCIALLY DIVERSE CUSTOMERS AND COLLEAGUES Working in the hospitality industry requires us to develop sound communication and management skills to interact effectively at various levels with internal customers and external customers. In order to achieve this all employees need to be culturally aware. Culture can be …

…organizations -<Tab/>Community colleges -<Tab/>Government agencies. Remember, being mindful of cultural differences will enhance the working relationship between colleagues and minimise misunderstandings with customers. All people should be treated fairly and with respect, striving for excellence when dealing with customers and colleagues encourages repeat business because quality customer service is most important in the hospitality industry. 'First impressions are lasting impressions!!' Thank you.