Human Resources

Recognize individual achievements Reward team productivity Compensate employees for the acquisition of new skills Remain competitive with its salary structure. AAL has 15 service teams, organized geographically, that perform all services necessary for the company's insurance products. For example, a team, comprising 25 employees, can underwrite a policy, pay a claim, change beneficiaries and modify coverage levels. Furthermore, team members can provide these services for any product, be it life insurance, health or disability insurance. Before developing …

…their associated dollar value. Employees are paid a base wage for the primary service they perform, and they can receive incremental pay increases for each service added to their repertoire of skills. A team-incentive program: AAL has implemented a team-incentive program through which the entire team is awarded an annual bonus based on three factors: Productivity Customer satisfaction Quality of work. This team incentive can be worth as much as 10% of an employee's annual compensation.