Working with Colleagues and Customers

In the food and Hospitality industry, Working with Colleagues and Customers is an important part of the job. Customer relations and interpersonal skills are the two most important skills that a person working in that industry will need to know about. Customer relations techniques include a number of skills, such as effective verbal and non-verbal communication, ability to ask relative questions, to be attentive, knowledge of different people and cultures, knowledge of where services and …

…and poultry, rubbing your nose, touching hair and especially after going to the toilet. Clean skin, minimal make-up, nails without nail polish and clean breath are expected by customers. Communication is an important part of personal presentation. Non-verbal communication includes body language, timing and voice. Body language includes the way you stand, smile and have eye contact. Timing includes apologising for keeping customers waiting. Voice includes the way things are said eg. loudness and emphasis.