the hawthorne studies

…

…emerging. Professional management emphasises achieving customer satisfaction by providing high quality goods and services. However to ensure this to happen you must make sure employees, those indirectly determining the quality of your goods and services, are adequately provided for. Only then will the whole cycle be complete. Inevitably the organisation redesigns the processes that are crucial to customer service. Management models the corporation as a complex adaptive stem that interacts and evolves with its surroundings.